Shipping
For customer service inquiries regarding your order please contact us via email and we will respond to you as soon as we can during business hours (Monday-Friday 10-5 PM).
We offer FREE shipping (2-8 business days) with orders over $85 for orders shipped within the contiguous United States.
For orders under $85, the flat rate shipping cost is $6.95
Please contact us directly for expedited shipping here.
Most orders are shipped USPS or UPS within three business days of your order. Please allow sufficient time for delivery based on your chosen shipping method.
International Shipping
Glowmedica is happy to ship internationally, but your order may be subject to duties and taxes when entering your country. Glowmedica reserves the responsibility of these charges, as any import taxes and/or duties are the sole responsibility of the customer.
We offer all International Shipping through USPS Priority Mail.
To place an International Order, please email the following to [email protected]
- A list of the items you'd like to order.
- Your complete shipping address.
International customers please note:
USPS Priority Mail costs may not include brokerage fees, taxes and duties. There may be additional import fees upon delivery as well. All of these fees are your responsibility.
Unfortunately USPS does not offer remote tracking of parcels and therefore we cannot guarantee replacement of lost packages once a parcel has left our office.
Additional Shipping Information
We reserve the right to decline an order for any reason, including shipping considerations.
Shipping Days
Most orders are shipped from our office within 24-72 hours on the next business day, Monday through Friday. We are closed Saturdays, Sundays and all legal holidays.
Tracking Packages
We include a tracking number (UPS) or a delivery confirmation number (US Postal Service) in the shipment notification email. On the UPS Order Status page, you can check the status of your delivery by clicking directly on the Tracking Number provided on the Shipment Summary tab next to Order Details.
Address Correction Surcharge
Orders with incomplete addresses may be assessed a $15 address correction charge. Customers are responsible for providing a deliverable address.
Undeliverable Packages
Packages that are undeliverable Including refused shipments are assessed a $15 non-delivery fee which is charged to the method of payment used on checkout and is subtracted from your refund. We will not give refunds on packages returned due to unpaid taxes, duties or customs charges. Returned shipping fees will be deducted from the method of payment used to place the order.
Delivery Times
All shipping times are estimates and we cannot be responsible for delays in delivery due to events beyond our control such as weather and holidays (including shortage of materials.)
US Postal Service
Unfortunately USPS does not offer remote tracking of parcels and therefore we cannot guarantee replacement of lost packages once a parcel has left our office.
Damaged Goods
It is very important that you check your products immediately upon receipt for damage. If a product is delivered visibly damaged, refuse it immediately and follow the Return Process described in our return policy. If damage is not found until the product is opened, you must initiate the Return Process within 3 business days of receipt.
Backorders
If items you ordered are temporarily out of stock, we will ship the available items and notify you of the backordered items. These items will be shipped to you immediately when they become available at no additional shipping cost to you.
Sales Tax
Deliveries to California will be charged the applicable sales tax.
Canceling an Order
If you would like to cancel or change an order that you've just placed, please email us at [email protected] as soon as possible. We will try our best to accommodate your request; however items that have already been shipped cannot be cancelled.
Frequently Asked Questions About Shipping
How will my order be shipped?
Standard shipping is via USPS or UPS.
How long will it take to ship?
Your order will arrive approximately 7-10 business days from date of purchase. Please allow 24-72 hours for your order to process. Orders placed after noon PST will be processed and shipped the following business day. NOTE: International orders may take up to two weeks for delivery depending upon country of delivery (i.e., customs processing).
Does Glowmedica ship to P.O. Boxes?
No, we do not ship to P.O. Boxes.
Placing an Order
How do I order online?
1. Add product(s) to your order by selecting a product and quantity, choose “add to cart.”
2. Your total order amount will appear in your shopping cart, where you can click on “continue shopping” or “checkout.”
3. When you press “check out” simply log in to your account (if you have one) or fill out the required shipping and billing information and press “submit order”.
4. We’ll process your order within 1-3 business days; you get an immediate e-mail that confirms your order.
What credit cards do you accept?
We process our orders through Stripe, which accepts American Express, Visa, and Mastercard. We also accept Paypal. Please note we do not accept checks or money orders.
The product I want is out of stock, what happens now?
If some of the items in your order are temporarily out of stock, we will ship the available items only and notify you of any products that cannot be fulfilled. Once the backordered item comes in, we will ship it to you free of charge.
What if I haven’t received my order, my order is missing items, or my shipment is late?
Please send an email to [email protected] with your order number and preferably the order confirmation email and we will get back to you ASAP.
How much is the sales tax?
We are required by law to collect sales tax on orders being shipped to California (where our Corporate Office and Warehouse are located.) If your order is being shipped to any other destination in the U.S., sales tax will not be charged. Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the checkout process.
Standard shipping is via USPS or UPS.
How long will it take to ship?
Your order will arrive approximately 7-10 business days from date of purchase. Please allow 24-72 hours for your order to process. Orders placed after noon PST will be processed and shipped the following business day. NOTE: International orders may take up to two weeks for delivery depending upon country of delivery (i.e., customs processing).
Does Glowmedica ship to P.O. Boxes?
No, we do not ship to P.O. Boxes.
Placing an Order
How do I order online?
1. Add product(s) to your order by selecting a product and quantity, choose “add to cart.”
2. Your total order amount will appear in your shopping cart, where you can click on “continue shopping” or “checkout.”
3. When you press “check out” simply log in to your account (if you have one) or fill out the required shipping and billing information and press “submit order”.
4. We’ll process your order within 1-3 business days; you get an immediate e-mail that confirms your order.
What credit cards do you accept?
We process our orders through Stripe, which accepts American Express, Visa, and Mastercard. We also accept Paypal. Please note we do not accept checks or money orders.
The product I want is out of stock, what happens now?
If some of the items in your order are temporarily out of stock, we will ship the available items only and notify you of any products that cannot be fulfilled. Once the backordered item comes in, we will ship it to you free of charge.
What if I haven’t received my order, my order is missing items, or my shipment is late?
Please send an email to [email protected] with your order number and preferably the order confirmation email and we will get back to you ASAP.
How much is the sales tax?
We are required by law to collect sales tax on orders being shipped to California (where our Corporate Office and Warehouse are located.) If your order is being shipped to any other destination in the U.S., sales tax will not be charged. Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the checkout process.